F.A.Q.|K's House Hakone

Question 1

Can I check-in after the reception has closed ?

Answer

Check in time is between 15:00 and 20:30. It is possible to check-in after 20:30. But it is necessary to inform us in advance.
The security code to enter the hostel changes regularly, so we will need to inform you of the code before your arrival if you plan to check-in after 20:30.

Question 2

Can I take onsen at any time I like ?

Answer

Our communal (not private) onsen hours is 16:00-02:00 everyday (20:00-20:30 closed for maintenance).
You can use common shower rooms on B1F, 2F, and 4F at anytime between 15:00 and 11:00 next morning.
※We have 2 types of onsen which are gender separate ones. We would like to recommend you to arrive at K's House Hakone
by 19:00 to enjoy both of them.
※Onsen is closed in the monrning.

Question 3

Do you have a parking lot？

Answer

Yes, we have a parking lot (1,000yen/night) for a maximum of 3 vehicles and reservation is always required in advance.
If there is no parking space available at our hostel, we will tell you about other parking lot (1,000yen/night) 8 mins walk.

Question 4

Is there a convenience store or supermarket nearby？

Answer

There is a convenience store which is open until 22:00 and 1 min walk from the hostel. But there is no supermarket within walking distance. Another convenience store (24hours) is about 8 mins walk where you can purchase fresh foods.

Question 5

Can I smoke in the hostel？

Answer

You are only allowed to smoke at designated smoking area outside.

Question 6

Can you store my luggage after check-out ?

Answer

Yes, we can keep your luggage before check-in time or after check-out on the day between 8:00-21:00.

Question 7

Do you provide any foods ?

Answer

No, we do not provide any food. However, you are free to use our guest kitchen at any time.
Cutlery, cooking utensils, basic seasonings, microwave etc. are all available in our guest kitchen. Free coffee & tea is also provided. Alcohol and soft drinks can be purchased from our vending machine.

Question 8

Do you provide a bath towel or other toiletries？

Answer

Free shampoo, conditioner & body soap are provided in all showers & bathrooms.
Bath towels can be rented from reception for 150yen. Toothbrushes & other toiletries can be purchased for 150yen each.

Question 9

Do you have any childrens' rates？

Answer

No, we do not have any childrens' rates. However, children aged 6 or less than 6 years can stay for 1,000JPY if they share a bed with their parent. (Children aged 6 years and under can not stay in dormitory rooms)