F.A.Q.|K's House Hakone

FAQ

Answers to some common questions about K's House Hakone.

・About Facilities

• Can I check-in after the reception has closed ?
• Can I take an onsen at any time I like？
• Do you have a parking lot？
• Is there a convenience store or supermarket nearby？
• Can I smoke in the hostel？

・About Services

• Can you store my luggge after check-out ?
• Do you provide any foods？
• Is there a bath towel or other toiletries？
• Do you have any childrens' rates？
• Can I make a reservation without a credit card？
• Is Wi-Fi avaialble at the hostel？

About Facilities

• Can I check-in after the reception has closed ?

  Check in time is between 15:00 and 19:30. It is possible to check-in after 19:30. But it is necessary to inform us in advance.
  The security code to enter the hostel changes regularly, so we will need to inform you of the code before your arrival if you plan to check-in after 19:30.

• Can I take onsen at any time I like ?

  Our communal (not private) onsen hours is 15:30-02:00 everyday (19:30-20:00 closed for maintenance).
  You can use common shower rooms on 2F at anytime between 15:00 and 11:00 next morning.
  ※We have 2 types of onsen which are gender separate ones. We would like to recommend you to arrive at K's House Hakone
     by 18:00 to enjoy both of them.
  ※Onsen is closed in the monrning.

• Do you have a parking lot？

  Yes, we have a parking lot (1,000yen/night) for a maximum of 3 vehicles and reservation is always required in advance.
  If there is no parking space available at our hostel, we will tell you about other parking lot (1,000yen/night) 8 mins walk.

• Is there a convenience store or supermarket nearby？

  There are no supermarkets in Hakone, but there are a lot of convenience stores. The closest one to the hostel is "Yamazaki" convenience store, it's just one minute away and is open until 22:00. Another option is "Family mart" (10 min walk), or "7/11" (15 min walk). 

• Can I smoke in the hostel？

  You are only allowed to smoke at designated smoking area outside.

About Services

• Can you store my luggage after check-out ?

  Yes, we can keep your luggage before check-in time or after check-out on the day between 8:00-20:00.

• Do you provide any foods ?

  No, we do not provide any food. However, you are free to use our guest kitchen at any time.
  Cutlery, cooking utensils, basic seasonings, microwave etc. are all available in our guest kitchen. Free coffee & tea is also provided. Soft drinks can be purchased from our vending machine.

• Are there any amenities and towels provided by the hostel？

  Free shampoo, conditioner & body soap are provided in all showers & bathrooms. 
  One bath towel is included in the price. Guests staying for only one night can rent an extra towel for 200 yen if necessary. Guests staying for two nights and more get a change of towels for free. However, small face towel is rental for everyone and costs 150 yen. Guests can also buy a tootbrush/toothpaste set for only 50 yen. 

• Do you have any childrens' rates？

  No, we do not have any childrens' rates. However, children who are 6 years or younger can stay for 1,000JPY if they share a bed with their parent. (Children aged 6 years and under can not stay in dormitory rooms)

• Can I make reservation without a credit card？

  No, you can not make a reservation without a credit card. 
  Please have your credit card information ready when you make your reservation.

• Is Wi-Fi available at the hostel？

  Yes, free Wi-Fi is available throughout the hostel.