F.A.Q.|K's House Ito Onsen

FAQ

Answers to some common questions about K's House Ito Onsen.

・About Facilities

• Can I check-in after the reception has closed ?
• Is there a convenience store or supermarket nearby？
• Do you have a parking lot ?
• Are people with tattoos allowed in Onsen ?
• Can I smoke in the hostel ?
• Do I need to bring shampoo ?

・About Services

• Can you hold my luggage before check-in time ?
• Do you provide meals？
• Can you store my luggage after check-out？
• Do you have any children's rates？
• Why do you need credit card information when booking ?
• Is Wi-Fi available at the hostel ?

About Facilities

• Can I check-in after the reception has closed ?

  No, please plan to check-in by 20:30.
  If you fail to show up by 20:30 without notice, your reservation maybe treated as a "No Show".

• Is there a convenience store or supermarket nearby？

  Yes, there is a convenience store 3-4 minutes walk away and a supermarket 8 minutes walk away from the hostel.

• Do you have a parking lot？

  Car parking is not available at the hostel. Public parking can be found near the hostel (approx. 500~1,000yen per night).
  Also there is another public parking lot within 3 minutes walk from the hostel.
  
  There is a small space available for our guests to park their motorcycles and bicycles with no charge. It allows to park up to 2 large motorcycles or up tp 5 bicycles. 

• I have large tattoos on my arms.  Are people with tattoos allowed in Onsen ?

  Yes, we are tattoo friendly onsen hostel. Please do not worry about your tattoos while you use onsen.

• Can I smoke in the hostel ?

  You may not smoke inside the hostel. Please use our designated smoking area.
  Guests must not cook with portable stoves in the hostel. This is important for the preservation of our historical building.

• Do I need to bring shampoo ?

  No, you don't. We have shampoo, conditioner and body wash in our public and private onsens.
  Also, there are hair dryers available in the public onsen's changing room and in all of the rooms.

About Services

• Can you hold my luggage before check-in time ?

  Yes, we can hold your luggage from 8:00am until you check-in (between 15:00pm-20:30pm).

• Do you provide meals？

  No, this is a self-service hostel and we do not provide any meals, however you are free to use our guest kitchen at any time.
  Cutlery, cooking utensils, basic seasonings, microwave etc. are all available in our guest kitchen.
  Complimentary coffee & tea is also provided. 

• Can you store my luggage after check-out ?

  Yes, we can store your luggage for free until 20:30pm on the day that you check-out.

• Do you have any children's rates？

  No, we do not have any children's rates. However children 6 years old or under who share beds with their parent may stay free of charge.
  
  

• Why do you need credit card information when booking？

  We need your credit card information to guarantee your booking. In the case of a no show or when a cancellation fee applies,
  a charge  will be made to your credit card. We will not use your credit card information for any other purpose.

• Is Wi-Fi available at the hostel？

  Yes, free Wi-Fi is available throughout the hostel.