F.A.Q.|K's House Hokkaido

FAQ

Answers to some common questions about K's House Hokkaido.

・About Facilities

• Is there an ATM or Money Exchange nearby?
• Is there a charge for bath towels, shampoo, etc.?
• Do you have a parking lot?
• Is there a convenience store or supermarket nearby?
• Is it possible to see Mt.Asahi-dake from the hostel?
• Is Wi-Fi available at the hostel?
• Do you have any restaurant?
• Can I smoke in the hostel?

・About Services

• Can you hold my luggage before check-in time?
• Are people with tattoos allowed in Onsen?
• Do you have any childrens' rates?
• Can I check-in after the reception has closed?
  
• Can I make a reservation without a credit card?

About Facilities

• Is there an ATM or Money exchange nearby?

  No, it is hard to exchange money in this area(No ATM), so please make sure to bring enough JPY.　(e.g. Asahidake Rope way accepts cash only) .

• Is there a charge for bath towels, shampoo etc.?

  Free shampoo, conditioner & body soap are provided in the onsen & bathrooms.
  Towels can be rented for free. Toothbrushes & other toiletries can be purchased for 180yen each.

• Do you have a parking lot?

  Yes, we do have a parking lot for a maximum of 12 vehicles.
  If there is no parking space available, we have a gravel area.

• Is there a convenience store or supermarket nearby?

  There is NO convenience store or supermarket nearby.
  There is a small shop inside the hostel that sells frozen food, instant food and some snacks.
  There is a vending machine for beer and soft drinks.

• Is it possible to see Mt.Asahi-dake from the hostel?

  You can view Mt.Asahi-dake from the hostel, and we have some mountain-view rooms.

• Is Wi-Fi available at the hostel?

  Yes, free Wi-Fi is available throughout the hostel.

• Do you have a restaurant?

  No, we do not have a restaurant however you are free to use our guest kitchen at any time.
  Cutlery, cooking utensils, basic seasonings, microwave etc. are all available in our guest kitchens. Free coffee & tea is also provided.
  There is a shop in the hostel that sells frozen food, instant food and some snacks. Alcohol and soft drinks can be purchased from our vending machine.

• Can I smoke in the hostel?

  No, you may not smoke inside the hostel. Please use our designated smoking area.

About Services

• Can you hold my luggage before check-in/after check out time?

  Yes, we can hold your luggage between 15:00pm-20:00pm. It is also possible to send your luggage in advance, and we can keep your luggage with small fee of 200yen per night/a bag.

• I have large tattoos on my arms.  Are people with tattoos allowed in the onsen?

  Yes, we are tattoo friendly onsen hostel. Please do not worry about your tattoos while you use the onsen.

• Do you have any childrens' rates?

  No, we do not have any childrens' rates, however children aged 6 years and under may stay free of charge if they share a bed with a parent (children aged 6 years and under may not stay in dormitory rooms).

• Can I check-in after the reception has closed?

  Reception closes at 20:00. It is possible to arrange for a room key left for you after 20:00, but it is necessary to inform us in advance.
  Please note the last bus leaving from Asahikawa station is at 15:41. The last bus from Asahikawa airport is at 16:24.

• Can I make a reservation without a credit card?

  No, you are not able to make a reservation without a credit card. 
  Please have your credit card information ready when you make your reservation.